Stuck on processing
- Short notes usually finish within a few seconds. A long recording is transcribed in parts and can take a minute or two.
- At busy times notes queue for a little longer. They are not lost; they finish on their own.
- Pull down on your notes list to refresh.
Failed
Open the note and tap Try again. If it fails again, raise a ticket and mention the note: the team can see exactly what went wrong.
Recorded with no signal?
Notes recorded offline are kept on your phone and uploaded once you are back online. Keep the app open for a moment after you reconnect.
Updated 22 October 2026