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Support Center

How can we help?

Search the guides and answers, check what we already know is broken, or raise a ticket.

Frequently asked

My note is stuck processing, or it failed

Most notes finish within seconds; long recordings and busy times take longer. A failed note has a Try again button. Read more

My note came out in the wrong language or script

Set the language you actually speak under Settings → Preferences → Language I speak. Mixing Hindi and English? Choose Hinglish. Read more

My reminders don't ring

Allow notifications for LetsVoice, then use Settings → Notifications → Send a test reminder to check. Read more

What happens when I reach a limit?

New items of that kind wait until your counters reset on the 1st of the month, or until you upgrade. Everything you already have stays usable. Read more

How do I cancel my subscription?

Cancel where you paid: the App Store, Google Play, or your LetsVoice dashboard for website purchases. Read more

How do I redeem a lifetime code?

Go to letsvoice.biz/appsumo, sign in or create an account, and enter your code. The plan applies to that account straight away. Read more

What happens to my recordings?

Your audio is transcribed and processed by AI only to turn it into your note. You choose this before your first note, and you can delete any note or your whole account. Read more

How do I delete my account?

In the app: Settings → Delete account, at the bottom. Your notes, recordings and settings are deleted with it. Read more

Can I record without internet?

Yes. The note is kept on your phone and uploaded as soon as you are back online. Read more

What is Ask AI?

Ask questions about your notes in plain words: "what did I promise Rahul?" Answers are written from your own notes. Read more

What can I do on the website, and what needs the app?

Recording, editing notes, actions and vocabulary happen in the app. The website dashboard is for reading notes, to-dos, Ask AI, workflows, connectors, projects, billing and support. Read more

How do I create or edit an action?

In the app: Settings → Automation → Custom Actions. Tap + for a new one, or tap one of yours to edit or delete it. Actions cannot be edited on the website. Read more

Still stuck?

Raise a ticket from the app or your dashboard. Your account details are attached for you, you get an answer by email straight away, and our team resolves it within 48 hours.